Eskom Accounts Department Bill Queries Query Faulty Meter Problems Electricity Dispute
Meter Issues
A common account problem is the billing of estimated meter readings. If Eskom meter readers are unable to obtain a meter reading for a month or the meter has been replaced, the council will not be able to load an actual meter reading on the account. The account will then bill an estimated reading for that month. This estimation should be similar to the monthly consumption but can also be much higher or lower which will result in a higher account than normal or a huge account after months of undercharging. We have qualified consultants who assist with the loading of the actual readings and reversals of the interim reading within a couple of days. If a water or electricity meter has been replaced we can assist in correcting the account so that the new meter appears on the account and normal billing is resumed.
Missing Services
All sectional title stands should receive an account which bills for Assessment Rates and Refuse. All full title stands need to be billed for Assessment Rates, Refuse, Sewer, Water and Electricity (unless the stand is vacant or you are billed directly by your Homeowner’s Association or Eskom).
If any of these services are missing, We can assist in loading the missing charges so that they appear on your next account. These services need to be billed. Even if the error was an initial council oversight the council will eventually backdate the unbilled services and expect payment within 30 days. Therefore it is advisable to have these services loaded as soon as possible!
Credit Transfers
Paying Eskom accounts via EFT banking comes with a few problems of its own. Have you paid into the wrong account or used the incorrect reference when making payment? Don’t be left cash strapped while you wait for monies to be transferred. We can assist with the transferring of incorrectly paid funds as long as the necessary documentation is in order.
Incorrect Details
It is important that all council and Eskom accounts reflect the correct registered owner name/s, spelling of these names and the correct physical and postal address. We have trained consultants can assist in rectifying these smaller issues.
Please inquire for additional services